Pronto News

New WEBSITE on the horizon

After numerious quotes and appointments with IT guys - we have chosen one! Gavin will be updating our website! So please be patient in the meanwhile - it is going to be very user friendly and we will actually be able to upload the info ourselves - so no more website that is 3 years out dated! WATCH THIS SPACE!

How to evaluate good Service?

Good service is something all service providers aspire to, excellent service is something all service providers promise. But do they deliver? Can they deliver? As a client one immediately notices bad service, it leaves a lasting impression. It is generally accepted that service gets evaluated with every contact between a client and a service provider whether it is over the phone or face to face. So what can you do to make sure that your service levels get evaulated positively? Service excellence is guaranteed by following the five key factors-

• your willingness to help
• the ability to provide what you promise
• individual attention
• your ability to convey competence and confidence
• systems and procedures that work

Long-term working relationships can be built and maintained by providing quality service. At Pronto Siyakhula Personnel Services you always get what you bargained for! Service tailormade to our clients' needs!

Ethics and our Industry

Ethics is a code which can be put into practice to give assurance to members of the same fraternity that they are not standing alone but are part of a group of professional people who adhere to the same rules. It gives a sense of security to the community in that it indicates they are dealing with reputable and acceptable business people. Any profession must initially concern itself with these things or it will soon fall into ill repute with the public and lose its acceptability. In our industry the role of a recruitment consultant should not be under-estimated. Applicants seeking counselling or career guidance are placing their livelihood, their happiness and their dependants in our hands. The standards of ethical practice in the Recruitment Service Industry in South Africa are prescribed in the Code of Ethics and the seperate section - Codes of Conduct. The individual section - Codes of Conduct were drawn up because problems and methods of recruitment differ in different sections of the market. Applicants could be prejudiced or influencecd by the advice or actions of a consultant and for that reason it is important to be aware of Associations like APSO which covers all aspects of the Industry and to whom unethical dealings by recruitment consultants or agencies can be reported to.